Rachel Masselle is a Content Creator and Technical Writer living in Bucks County, Pennsylvania. For the past 3 years, she has been working as a Process Engineer at MMIT (Managed Market Insight and Technology), where she has been responsible for creating, curating, and managing documentation contained in the Data Operations Business Operating Manual.
During her time at MMIT, Rachel collaborated with Operation Mangers/SMEs and Product Owners to create over 100 documents including Process Maps, Standard Operating Procedures, Best Practices, FAQs, RACI Charts, and Work Instructions that were utilized by the Operations Team after the launch of a new tool.
For examples of her work, please visit the ‘Portfolio’ page.
